Refund Policy
Thank you for shopping at NeutralResourceSpace. If you are not entirely satisfied with your purchase, we're here to help. This policy explains the circumstances under which we may offer a refund, exchange, or credit for purchases made through our website neutralresourcespace.sbs.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to provide the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
If your item is defective or damaged and you need to exchange it for the same item, please contact us at +44 20 7946 0958.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958.
Non-returnable items
Please note that some items, such as gift cards or sale items, are not eligible for a return, refund, or exchange.
Exceptions
Some items may have special return policies or warranties, which will be clearly listed on the product page or discussed at the time of purchase.
Canceled Orders
Orders cancelled before the product has been shipped may be eligible for a full refund. If the product has already been shipped, please refer to our standard returns policy.
Local Laws and Regulations
Our refund policy is compliant with local laws and regulations in United Kingdom, London. If you are ordering outside of London, please be aware that local laws and regulations may affect your right to receive a refund, and we encourage you to be aware of these before ordering.
Changes to Our Refund Policy
NeutralResourceSpace reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Last Updated: April 1, 2023